Pie Insurance complaints & claims record
Updated June 2026 · pieinsurance.com
Scorecard
| NAIC complaint index | ▴ 2.61 · 20252025 complaint index: 2.61 |
|---|---|
| AM Best | A- (Excellent), stable — affirmed 27 March 2025 after a year under review with negative implications (from Mar 2024) over adverse reserve development in its 2023 New York workers' comp book; reserves have since stabilized. |
| Trustpilot | 2.3 / 5 (647 reviews (June 2026 snapshot)) |
| BBB | F — not accredited |
| Founded | 2017 (co-founded by John Swigart and Dax Craig) |
| Ownership | Independent insurtech, VC-backed — a $315M Series D led by Centerbridge Partners and Allianz X (Sept 2022) took total funding past $615M. Dual HQ in Denver, CO and Washington, DC. |
| Who holds the paper | Underwrites on its own paper since 2021 — Pie Casualty Insurance Company (NAIC cocode 10997, acquired and renamed from Western Select, Aug 2021) and The Pie Insurance Company, run as a pooled group. No longer dependent on fronting carriers. |
| Pricing | Quote-based; advertises 'up to 30%' savings on workers' comp and ~3-minute quotes. No fixed published rate. |
| Availability | Roughly 40 states plus DC (39 + DC per Pie's January 2026 figures); Connecticut added in 2025. |
The claims verdict
Financially sound (A- AM Best), and the buying experience genuinely is fast and cheap for small-business workers' comp. The trouble isn't claims-paying capacity or even outright denials — it's billing: premium-audit disputes are the dominant complaint across a 2.3/5 Trustpilot (647 reviews) and an F BBB profile with nine unanswered complaints. The NAIC index reads 2.61 but off only two cases, so we lean on the higher-volume consumer record. Buy Pie for price and speed on comp — but model the year-end audit carefully and keep your payroll records.
Pie Insurance & the NAIC complaint index
An index of 2.61 means 161% more complaints than expected for Pie Casualty's premium share — but it rests on just 2 closed-confirmed complaints against ~$49.5M of premium, a small sample that a single case swings hard, so we weight it lightly. We pulled it ourselves from the NAIC CIS for Pie Casualty Insurance Company (cocode 10997) on 16 June 2026. The higher-volume signal points the same way: a 2.3/5 Trustpilot across 647 reviews and an F / not-accredited BBB profile (11 complaints, 9 unanswered), dominated by premium-audit billing disputes.
Source: NAIC CIS (cocode 10997, pulled 2026-06-16); Trustpilot & BBB, June 2026
What customers report
Themes paraphrased from Trustpilot (2.3 / 5, 647 reviews (June 2026 snapshot)) and BBB (F — not accredited) — not verbatim quotes. 11 complaints on file, 9 closed as 'failure to respond' (BBB Washington DC profile, June 2026). The non-response pattern is itself a signal.
What they love
- Fast, ~3-minute online workers' comp quotes and easy onboarding
- Competitive pricing — many reviewers feel they saved versus a prior carrier
- Individual reps and account staff often singled out as helpful
- Purpose-built for small-business workers' comp (class codes, payroll, state rules)
The gripes
- Premium-audit billing disputes dominate — surprise or large audit bills, sometimes after cancellation
- Reviewers say the audit worksheet wasn't shared on request
- Fast escalation to collections / ACH attempts once a dispute is raised
- 'Great until they have your money' — post-sale service hard to reach (mirrored by 9 unanswered BBB complaints)
What practitioners say
Recurring themes from small-business communities and forums, paraphrased:
- Public Reddit footprint is thin — the substantive sentiment lives on Trustpilot and the BBB, not the subreddits
- Recurring reviewer warnings about large post-cancellation audit bills with no worksheet shown beforehand (anecdote)
- Occasional 'predatory billing' framing from reviewers presenting as small-business owners (anecdote)
Best for
Small businesses (roughly 1–50 employees) that specifically need workers' compensation and want a fast, cheap, fully digital quote — or agents wanting quick comp binds in Pie's appetite.
Look elsewhere if
Anyone wanting a one-stop multi-line carrier (Pie is comp-first and is exiting commercial auto), buyers sensitive to premium-audit surprises, or businesses in the ~10 states Pie doesn't serve.
Coverage offered
- Workers' compensation (the core product)
- General liability
- Business owner's policy (BOP)
- Cyber
- Professional liability / E&O
- Commercial auto (being discontinued — no new or renewal policies effective on/after 1 Jan 2026)
Scale & who uses them
55,000+ policies in force, 5,000+ agency partners and 25%+ YoY growth as of January 2026 (company-stated). $615M+ raised; $315M Series D led by Centerbridge and Allianz X (Sept 2022).
Decided Pie Insurance fits?
Quotes happen on the insurer's own site — we never collect your details.
Get a quote at pieinsurance.com ↗Disclosure: some links to insurers may be affiliate links — if you get a quote through them we may earn a commission, at no cost to you. That never changes the data: complaint figures, ratings and review themes are reported as published, sources cited and dated. We are not an insurance agent or broker, and nothing here is advice. How we score
Sources
- https://content.naic.org/cis_consumer_information.htm
- https://www.businesswire.com/news/home/20230202005724/en/AM-Best-Assigns-Credit-Ratings-to-The-Pie-Insurance-Company-and-Pie-Casualty-Insurance-Company
- https://www.insurancejournal.com/news/midwest/2025/03/28/817625.htm
- https://www.prnewswire.com/news-releases/pie-insurance-receives-regulatory-approval-to-acquire-western-select-insurance-company-301362229.html
- https://www.trustpilot.com/review/www.pieinsurance.com
- https://www.bbb.org/us/dc/washington/profile/commercial-insurance-services/pie-insurance-services-0241-236060990
- https://finance.yahoo.com/news/pie-insurance-reports-strong-2025-140100062.html
Review figures reflect snapshots taken June 2026 and change over time. NAIC complaint data is published by the National Association of Insurance Commissioners' Consumer Information Source; index values cited as facts with attribution. Conclusions are our editorial opinion based on the data disclosed above.