NEXT Insurance review
Updated June 2026 · nextinsurance.com
Scorecard
| NAIC complaints | ▴ 1.63 · 20252025 complaint index: 1.63 |
|---|---|
| AM Best | A+ (Superior) — upgraded from A- in September 2025 following the Munich Re/ERGO acquisition. |
| Trustpilot | 4.4 / 5 (~1,400 reviews (June 2026 snapshot)) |
| BBB | A+ (accredited since 2018) |
| Founded | 2016 |
| Ownership | ERGO Group (Munich Re) — acquired 100% in July 2025 at a $2.6B valuation; now formally 'ERGO NEXT Insurance'. HQ Palo Alto, CA. |
| Who holds the paper | Next Insurance US Company (NAIC cocode 16285) |
| Pricing | GL roughly $25–45/mo; NEXT says about half of GL customers pay under $25/mo. Watch the extras: a $3.99/mo service fee plus ~2% card-processing fee (NerdWallet, 2026). |
| Availability | All 50 states + DC. |
The claims verdict
Mixed-to-negative on claims behavior. The buying experience is genuinely excellent and Munich Re ownership means claims-paying capacity isn't in doubt — but the data says trouble at claim time: a 2025 NAIC complaint index of 1.63 (63% more complaints than expected, our own pull from NAIC CIS) and NerdWallet's 2022–2024 finding of far-more-than-expected GL and property complaints, led by delays, low settlements and denial-by-exclusion. Buy it for speed and price with eyes open on the exclusions.
What the regulator data says
63% more complaints than expected for its share of premium ($357M, 9 closed-confirmed complaints) — we pulled this ourselves from the NAIC CIS dashboard for Next Insurance US Company (cocode 16285) on 4 June 2026. It matches NerdWallet's independent 2022–2024 finding of 'far more complaints than expected' for general liability and commercial property, with claims delays, unsatisfactory settlements and denials the top topics.
Source: NAIC CIS (cocode 16285, pulled 2026-06-04); NerdWallet 2026
What customers report
Themes paraphrased from Trustpilot (4.4 / 5, ~1,400 reviews (June 2026 snapshot)) and BBB (A+ (accredited since 2018)) — not verbatim quotes. 11 complaints closed in the trailing 12 months (BBB Palo Alto profile, June 2026) — low in absolute terms, but NAIC volume relative to company size is the better gauge.
What they love
- Fast, fully online quote-and-buy — policies and same-day certificates of insurance in minutes
- Cheap headline pricing for solo operators and micro-businesses
- Self-service COI generation that contractors use constantly
- Simple app-based policy management
The gripes
- Claims denied on strict exclusions and per-project caps buyers say they didn't anticipate
- Steep premium increases or non-renewals at renewal with little explanation
- Support is chat/online-only — no easy phone path when a claim is live
What practitioners say
Recurring themes from small-business communities and forums, paraphrased:
- Loved as the fastest way to get a COI for a contract — the buying experience gets near-universal praise
- Recurring warning: the cheap front-end can carry exclusions that bite at claim time; read the per-project limits
- Reports of non-renewals and large hikes without explanation; frustration that claims and support are online-only
Best for
Solo operators, contractors and sub-10-employee businesses with standard risks who want instant, cheap, fully digital coverage and same-day COIs.
Look elsewhere if
Complex or specialized exposures, anyone who wants agent guidance, or phone-based claims support when things go wrong.
Coverage offered
- General liability
- Business owner's policy (BOP)
- Commercial property
- Workers' compensation
- Professional liability / E&O
- Commercial auto (placed via Progressive)
- Tools & equipment
- Liquor liability
- Umbrella
- Cyber (placed via Coalition)
Scale & who uses them
~750,000 small-business customers (company-stated, 2025); ~$548M revenue in 2024. Embedded in Intuit QuickBooks (pay-as-you-go workers' comp tied to payroll, launched Nov 2024).
Decided NEXT Insurance fits?
Quotes happen on the insurer's own site — we never collect your details.
Get a quote at nextinsurance.com ↗Disclosure: some links to insurers may be affiliate links — if you get a quote through them we may earn a commission, at no cost to you. That never changes the data: complaint figures, ratings and review themes are reported as published, sources cited and dated. We are not an insurance agent or broker, and nothing here is advice. How we score
Sources
- https://content.naic.org/cis_consumer_information.htm
- https://www.nerdwallet.com/business/insurance/learn/next-business-insurance
- https://www.moneygeek.com/insurance/business/next-review/
- https://www.trustpilot.com/review/nextinsurance.com
- https://www.bbb.org/us/ca/palo-alto/profile/insurance-companies/next-insurance-inc-1216-881554
- https://www.ergo.com/en/newsroom/media-information/2025/20250701-ergo-acquisition-next-insurance
Review figures reflect snapshots taken June 2026 and change over time. NAIC complaint data is published by the National Association of Insurance Commissioners' Consumer Information Source; index values cited as facts with attribution. Conclusions are our editorial opinion based on the data disclosed above.