Embroker complaints & claims record
Updated June 2026 · embroker.com
Scorecard
| NAIC complaint index | – N/A — MGANo index of its own — Embroker is an MGA |
|---|---|
| AM Best | None of its own (it's an MGA). Underwriting carriers: Everspan A- (Excellent), stable, affirmed 17 July 2025; Munich Re A+ (Superior). |
| Trustpilot | Too few to rate (only 2 Trustpilot reviews; WalletHub 2.8/5 (16)) |
| BBB | D+ — not accredited |
| Founded | 2015 (San Francisco) |
| Ownership | Independent insurtech; ~$143M raised across 8 rounds, including a $100M Series C led by FTV Capital (June 2021). HQ San Francisco, CA. |
| Who holds the paper | An MGA / digital brokerage — not a risk-bearing carrier. Its professional-services programs are fronted by Everspan Insurance Company (owned by Ambac) since Oct 2024; the legacy startup bundle (D&O, EPLI, E&O/cyber) is backed and reinsured by Munich Re (partnership since 2017). For other risks it places business as a broker across 50+ carriers. The claims experience belongs to those carriers. |
| Pricing | Quote-based; markets ~20% average savings. Startup-package D&O scales with funding raised (Embroker's own illustrative range is ~$3,500–$6,000/yr for pre-$10M-funding startups). |
| Availability | Available in most US states; availability and pricing vary by product and state. |
The claims verdict
Judge the carriers, not the brand. Embroker is an MGA, so its claims are paid by Everspan (A-) or Munich Re (A+) — both financially solid — and it carries no complaint index of its own. What consumer record exists is thin and skews negative on service (slow responses, billing and cancellation friction) but rests on tiny samples: a D+ BBB driven by one unanswered complaint, 16 WalletHub reviews. The real strength is specialist startup and professional-services coverage placed fast online; the real unknown is post-sale servicing.
Embroker & the NAIC complaint index
Embroker doesn't underwrite, so it has no NAIC complaint index. The complaint record belongs to the carriers holding the paper — Everspan (A-) for its professional-services programs and Munich Re (A+) for the legacy startup bundle. Any site assigning a complaint index to Embroker itself is making a category error.
Source: AM Best (Everspan affirmed 2025-07-17; Munich Re); Embroker disclosures, June 2026
What customers report
Themes paraphrased from Trustpilot (Too few to rate, only 2 Trustpilot reviews; WalletHub 2.8/5 (16)) and BBB (D+ — not accredited) — not verbatim quotes. Rating driven by failure to respond to a complaint (BBB San Francisco profile, June 2026). Consumer review volume is thin everywhere — WalletHub 2.8/5 across 16 reviews.
What they love
- Fast, ~10-minute online quote-and-bind, easy certificates of insurance
- Purpose-built bundles for venture-backed startups, tech and law firms — handles hard-to-place lines (Tech E&O, cyber, D&O, EPLI)
- Competitive pricing (markets ~20% average savings)
- Strong carrier backing (A+ reinsurer Munich Re, A- fronting carrier Everspan)
The gripes
- Slow or unresponsive post-sale service — simple questions taking days
- Billing dysfunction: payments mis-processed, cancellation threats despite on-time payment
- Abrupt cancellations with generic replies
- Refund delays beyond the promised window
- Impersonal versus a traditional broker; can overwhelm very small or simple-needs buyers
What practitioners say
Recurring themes from small-business communities and forums, paraphrased:
- No usable first-hand Reddit threads located — practitioner sentiment is genuinely thin
- Independent-agent commentary notes positive reviewers usually only tested the buying flow, not claims (anecdote)
- An 'NPS 70+ / highest-rated' claim circulates but traces to Embroker's own marketing — not independent
Best for
Venture-backed startups, tech companies and professional-services firms (law, accounting, consulting) needing D&O/EPLI/E&O/cyber fast, who are comfortable self-serving online.
Look elsewhere if
Businesses wanting a hands-on local broker, very small or simple-needs operations that find the platform overkill, or buyers who want a long public claims-reputation track record.
Coverage offered
- Startup Package (bundled D&O + EPLI + E&O/cyber, bindable online)
- Directors & officers (D&O)
- Employment practices liability (EPLI)
- Professional liability / E&O
- Tech E&O
- Cyber
- General liability
- Business owner's policy (BOP)
- Workers' compensation
- Fiduciary & crime
Scale & who uses them
9,500+ businesses and 16,000+ policies (company-stated). ~$143M raised; $100M Series C led by FTV Capital (June 2021). Everspan underwriting partnership added Oct 2024.
Decided Embroker fits?
Quotes happen on the insurer's own site — we never collect your details.
Get a quote at embroker.com ↗Disclosure: some links to insurers may be affiliate links — if you get a quote through them we may earn a commission, at no cost to you. That never changes the data: complaint figures, ratings and review themes are reported as published, sources cited and dated. We are not an insurance agent or broker, and nothing here is advice. How we score
Sources
- https://www.embroker.com/coverage/
- https://www.businesswire.com/news/home/20250717813130/en/
- https://news.ambest.com/newscontent.aspx?refnum=231523
- https://ftvcapital.com/2021/embroker-raises-100-million-to-expand-business-insurance-platform/
- https://www.reinsurancene.ws/embroker-collaborates-with-everspan-to-digitise-insurance-through-embrokers-one-platform/
- https://www.bbb.org/us/ca/san-francisco/profile/small-business-insurance/embroker-1116-974895
- https://wallethub.com/profile/embroker-15942524i
Review figures reflect snapshots taken June 2026 and change over time. NAIC complaint data is published by the National Association of Insurance Commissioners' Consumer Information Source; index values cited as facts with attribution. Conclusions are our editorial opinion based on the data disclosed above.